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privacy policy

introduction

  • This privacy policy is designed to help you understand how we collect, use and protect your personal information.

collect message

  • The information we collect may include your name, contact information, email address, etc.

Information usage

  • We use your information to provide and improve our services, such as customer support, product updates, and marketing campaigns.

Information Sharing and Disclosure

  • We will not sell or rent your personal information to third parties without your explicit consent.

  • We may disclose your information when required by law or to protect our rights.

information security

  • We are committed to protecting the security of your personal information and taking appropriate technical and organizational measures to prevent information disclosure, unauthorized access and modification.

your rights

  • You have the right to access, correct or delete the personal information we hold about you.

Contact us

  • If you have any questions or concerns about our privacy policy, please contact us via the official Line.

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consumer rights

Product and service quality assurance

  • We are committed to providing high quality products and services. If you are not satisfied with our products or services, please contact us for a return, exchange or refund.

 

Return and exchange policy​

​At 76dollshop, we are committed to providing high-quality products and excellent customer service. We understand that sometimes an item purchased may not be exactly what you expected, so we provide a clear returns and exchanges policy to address these situations.

  • Return and exchange conditions

    • If the item you receive is defective or not what you ordered, we will offer an exchange. Exchange requests must be made within 7 days of receipt of the item, and the item must be in unused condition.

    • ​Return and exchange time limit: You can apply for a return within 7 days from the date of receipt of the product.

    • Item Condition: Returned items must be in original, unused condition and contain all original packaging and accessories.

    • Non-return/exchange items:

      • For hygiene and safety reasons, items that have been opened or used cannot be returned.

      • Silicone dolls are​CustomerCustomized pre-ordered items are not attributable toGeneral merchandise. Unless there are serious defects and damages, ​ will not accept returns/exchanges..

      • Customized/pre-ordered silicone doll products have film lines and 0.5cm positioning holes. Slight color differences, small dents, etc. are not considered defects. They are normal production phenomena and cannot be returned/exchanged.. ​

  • Return and exchange process

    • Contact customer service: Please contact us through our customer service email 76dollshop@gmail.coom or official Line to submit a return or exchange application.

    • Provide proof of purchase: Provide your order number and proof of purchase.

    • Return and exchange review: Our customer service team will review your return and exchange application. If the return and exchange conditions are met, we will provide return and exchange instructions.

    • Return and exchange processing: After receiving the returned goods and confirming the status of the goods, we will process your refund or exchange.

  • Refund

    • Refunds will be processed within a certain time after the returned item is received and confirmed. Refunds will be made via your original payment method.

  • Things to note

    • Please make sure to contact our customer service team before returning an item, as unconfirmed returns may not be processed.

    • Return and exchange shipping charges are the customer's responsibility, unless the return or exchange is due to our error.

    • We appreciate your support of 76dollshop and are committed to ensuring your shopping experience is enjoyable and satisfying. If you have any questions, please feel free to contact our customer service team.

Privacy protection

  • We value your privacy and are committed to protecting the security of your personal information.

customer service

  • We provide 24/7 customer service. If you have any questions or need help, please feel free to contact us.

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Membership Terms of Service

Membership

  • By registering as a member you agree to abide by these terms and conditions.

Member rights

  • Members will enjoy special discounts, promotions and other exclusive benefits.

Account Responsibilities

  • You are responsible for protecting the security of your account information and are responsible for all activities under your account.

Changes and Terminations

  • We reserve the right to modify the membership terms of service or terminate membership at any time.

Contact us

  • If you have any questions about the membership terms of service, please contact us through the official Line

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